IALS is very pleased with the excellent results of its recent annual Reader Satisfaction Survey, particularly bearing in mind the disruption this year of the ongoing major refurbishment of the library reading room floors. The week-long survey in late February 2019 asked twenty questions of our readership.
We had eight satisfaction ratings above 90% this year. The highest rating was “Helpfulness of library staff” at 98.2% and “Overall Satisfaction” was at 95.5%. We were very pleased in particular to see “Range of books” back up in this range at 91.1% satisfaction. The other 90% plus ratings were for our research skills public training sessions at 97%, range of print journals at 95.4%, range of electronic journals and databases at 93.5%, study facilities at 92.6%, ease of use of the library catalogue at 92.5%. In 2018 we only received five satisfaction ratings above 90%.
We also received nine satisfaction ratings above 80%. We were very pleased to see “Sufficient copies of core LLM textbooks” back up in this range at 81.7%. The other 80% plus ratings were for opening times at 89%, closing times at 88.1%, availability of PCs at 86.7%, quality of computing facilities at 83%, availability of photocopiers at 82.9%, availability of printers at 82.5%, ease of access to e-resources at 81.9% and study environment – noise at 80.6%.
The rating for “Study environment – heating” was 79.7% and the lowest rating was for “Cost of photocopying” which was 62.9 % (both satisfaction ratings actually higher than in 2018).
For the 2019 “You said, we did” summary report and the 2019 detailed report, please click here.