The Library aims to provide operational support for its computing equipment through out normal opening hours and staff will always try to help resolve a problem whenever possible as it arises. From time to time malfunctioning equipment may need to be placed out of order until a technician is available to resolve the difficulty. Library staff efforts are directed towards acquiring and sharing skills in the use of legal databases and legal resources on the Web. Staff at the Enquiry Desk will help you to select and start an appropriate database or website and offer general advice on search strategies. You can also ask to see one of the reference librarians to help with more detailed searching or a member of the Information Systems team to help with connecting your laptop to the IALS wireless Internet access service. They will help at that time if possible or ask you to arrange a mutually convenient time to meet. Such support cannot be guaranteed outside core hours (9:00am to 5:00pm Monday to Friday) when staffing levels are minimal.

User documentation

Most services include onscreen help options. Some published manuals to accompany the legal database services are available for issue and consultation at the Enquiry Desk. A number of brief IALS guides are also freely available in the Library or via the IALS website.

Consumables

Please tell staff at the Enquiry Desk if any of the Library printers requires more paper or toner. IALS branded USB memory sticks are available for purchase at the Enquiry Desk.