User Support

The Library aims to provide operational support for its computing equipment through out normal opening hours and staff will always try to help resolve a problem whenever possible as it arises. From time to time malfunctioning equipment may need to be placed out of order until a technician is available to resolve the difficulty.
 
Library staff efforts are directed towards acquiring and sharing skills in the use of legal databases and legal resources on the Web. Staff at the Issue & Enquiry Desk will help you to select and start an appropriate database or website and offer general advice on search strategies.
 
You can also ask to see one of the Academic Services team librarians for help with more detailed searching or a member of the Information Systems team to help with connecting your laptop to the IALS wireless Internet access service.
 
They will help at that time if possible or ask you to arrange a mutually convenient time to meet. Such support cannot be guaranteed outside core hours (9:00am to 5:00pm Monday to Friday) when staffing levels are minimal.

Page last updated: 11th February 2016