Document Delivery Service for Subscribing Practitioners

Limited resumption of service during COVID-19 pandemic

From Tuesday 4th August 2020 IALS Library will resume its Document Delivery Service in a limited way.

Since closing the IALS building and Library in mid-March because of government Coronavirus guidance, we have always seen it as a priority to resume the service as soon as it is safe to do so. Now that the University of London has given us permission to re-open the building in a safe and limited way, we are able to operate a small onsite staff rota on Mondays, Tuesdays and Wednesdays which will enable us to provide you with a limited document delivery service.

The new more limited service protocols are as follows:

1. Email all your document delivery requests to us
As a subscriber you should email our dedicated IALS Document Delivery Service at to place all your document delivery requests. This service will only be staffed from 11.00am to 3.00pm, Monday to Wednesday and any emails received outside of these times will need to wait for a reply until the service re-opens. Due to a technical issue at this time it is not possible to telephone the service.

2. Documents supplied to you within 5 working days
We aim to deliver requested documents to you within 5 working days of receipt of your requests. So, if you email us with a request on a Tuesday it should be emailed to you by the following Monday at the latest. Depending on demand, we may well be able to deliver the requested documents earlier but there is no guarantee. The “within one hour” Express Service is not possible at this time.

The Standard Service transaction price is £26.80 + VAT per item and the discounted price for judicial proceedings use or non-commercial use for Standard Service transactions remains unchanged at £19.62 + VAT per item.

An institutional subscription scheme is available to:

  • law firms
  • sets of barristers' chambers
  • legal departments of commercial organisations,
  • government departments
  • other institutional users.

When we are able to fully re-open

Subscribers who have taken out an annual subscription gain access to:

  • 1-hour document delivery service
  • Personal access to one of the largest legal research libraries in Europe
  • Access to world-class print collections of foreign and international legal material
  • Professional and expert reference staff
  • Award-winning customer service
  • Competitive, all-inclusive pricing

Contact Us

DS contact:
Telephone: +44 (0)20 7862 5757
Fax: +44 (0)20 7862 5770

Opening Hours

Monday to Friday 9.30 am to 5.00 pm

How to join

New customers - 6-month free trial

IALS invites you to take up an exciting Special Offer available to new institutional subscribers. 6 months’ free membership to IALS Library Legal Information Services which includes personal access for your staff and access to our award-winning Document Supply Service. At the end of the 6 months you will have the opportunity, with no obligation, to apply for a further 12 months’ membership at a discount to normal rates.

Please click here for further information about this offer.

Apply for a 6-month free trial

Special offer Terms and Conditions

Returning customers

If you have been a member of the Document Supply Service in the past, or if you are a current member and would like to renew your membership, please complete a membership renewal form. These are available here.

Terms and Conditions

How to place an order

To place an order, email a general order form, or details of your request. Please include:

  • A citation or details of the item required
  • The recipient’s email address (if different from your own)
  • Whether you require the item as Standard (delivered the same working day if ordered before 12pm, next working day if ordered after 12pm) or Express (delivered within the hour)
  • A reference number (if required) for your invoice
  • If the item is required for judicial proceedings or non-commercial purposes, please complete and attach a declaration form (available to download here).

Please note that due to licensing agreements we cannot supply or permit access to most subscription electronic resources and databases.


Subscription fees

Subscription rates vary depending on the size and location of the firm. A breakdown of subscription rates is available here. New members can apply for a 6-month free trial.

Service fees (per item)



same working day if ordered before 12pm, next working day if ordered after 12pm



1-hour delivery

One item =

A single law report


A single journal article


20 pages from a book


A single piece of legislation


Default £26.80+VAT £43.60+VAT
Judicial proceedings/ Non-commercial purposes* £19.62+VAT £39.24+VAT

*Download a judicial proceedings declaration form
*Download a non-commercial purposes declaration form

Some law reports, journal articles or pages from books may cost more due to high copyright fees, and we may be unable to provide some due to copyright exclusions, staff will advise. See Copyright for more information about high fee and excluded items.

It is at the discretion of the Library to determine the charge for any material not included in the above list. The Library reserves the right to charge higher prices for certain items where necessary to reasonably cover costs.


We can email PDF copies to customers who

  • Have a CLA Law License
  • Have a CLA Multinational Law License
  • Have submitted a judicial proceedings or non-commercial purposes form (available to download here).

If you do not have a CLA Law License or CLA Multinational Law License and have not submitted a copyright declaration form, we can offer the following delivery options:

  • Fax (Express or Standard)
  • Post (Standard only)
  • Courier (Express or Standard, London only)
  • Collect at IALS (Express or Standard)

There are no extra costs for these alternative delivery options.

See Copyright for more information about delivery options and CLA Licenses.

How to pay

Transaction charges are billed at the beginning of the following month and invoices will be emailed to customers. We include a transaction summary with the invoice showing details of each order. Please indicate whether you would like us to add your own reference or client number to the invoice when you make an order.


The Service is very pleased to have been honoured by a Customer Initiative Award from the British and Irish Association of Law Librarians.

Image of Customer Relations Initiative Award from BIALL

Page last updated: 31st July 2020